Reference

Privacy Policy For Your Account

We show what account data we collect before you open your account: mobile number, login records, wallet activity for DANA, OVO, GoPay and QRIS, plus cookie choices for…

Account data explainedDANA and QRIS contextCookie choicesLocal law wording
cupangslot Privacy Policy For Your Account
PRIVACY HELP

Three Ways To Reach Us

Privacy questions need a clear route, not a long form that disappears. We handle account-data requests through live chat, WhatsApp and email, with different checks for each channel. Have your username ready, then tell us whether you need data access, correction, cookie help or account-contact changes.

Team online

Live chat privacy queue

Use live chat from the account menu when you can still log in. We are online every day from 10:00 to 02:00 WIB and may ask you to confirm your username and last login device.

WhatsApp account check

Message our WhatsApp support line if your phone number is still active. We use it for identity matching, privacy follow-up, and urgent contact updates when email access is not practical.

Email privacy request

Send detailed requests to [email protected] if you need a written record. Include your username, registered phone number, and the specific privacy action you want us to review.

DATA CARE

How We Handle Privacy Requests

A privacy request is handled against your actual account trail, not only against what you type in a message.

Account opening records

When you open an account, we store the contact details you submit, the time of registration and the device signal used. This helps us link future privacy requests to the right account.

Wallet activity context

DANA, OVO, GoPay and QRIS references are kept as wallet records, not as full payment credentials. We use them to match receipts, resolve balance questions and answer privacy requests tied to transactions.

Cookie and device choices

On mobile Chrome or Safari, you can clear cookies through browser settings, then log in again to refresh your session. We use cookies for account continuity, language display and basic security checks.

Login and access security

If we see unusual login activity, we may ask for extra confirmation before handling a privacy request. Your account step may include username matching, phone confirmation and recent wallet-reference checks.

Retention and removal

We keep records only as long as needed for account service, dispute handling, legal duties and security checks. When removal is allowed, we separate data that must be retained from data we can delete.

Game category privacy

Game choices such as Baccarat, Ganesha Gold, Aviator or Royal Fishing may appear in account activity logs. We use those logs for account history, dispute checks and security review, not for selling personal data.

Privacy Questions You May Ask

These answers focus on your privacy rights and how our team handles real account situations. If your question involves a wallet receipt, login issue or contact update, include the exact date, device type and payment rail so we can find the right record faster.

We collect the details you submit, such as username, phone number, contact channel and account password data in protected form. We also record login time, IP data, device signals and wallet events tied to your account.

We keep wallet references needed to match deposits, withdrawals, receipts and privacy requests. We do not store full credentials for DANA, OVO, GoPay or QRIS, and we do not ask for your wallet PIN.

Email [email protected] with your username, registered phone number and request type. We may ask for extra confirmation through live chat or WhatsApp before sharing account-related data with you.

Yes, request the change through live chat if you can log in, or by WhatsApp if the number is still active. We check your username, recent login record and wallet reference before updating contact details.

Cookies keep your session active, remember display choices and support basic account checks. You can clear them through your browser settings on Android or iOS, then log in again to create a fresh session.

We keep records for account service, security checks, dispute handling and legal duties. When a record is no longer needed and removal is allowed, we delete or separate it from active account tools.

Contact live chat from 10:00 to 02:00 WIB or email [email protected] with your username, last safe login time and device used. We will check access logs before changing account details.